Return Policy

Eligibility for Returns

• Returns must be initiated within [insert timeframe, e.g., 14 days] of receiving the item.
• The item must be unused, in its original condition, and in its original packaging.
• Custom or personalized furniture items are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [insert timeframe, e.g., 48 hours] of delivery. Provide photos of the damage or defect to assist us in resolving the issue promptly.

How to Initiate a Return

1. Contact our customer service team at [Insert Email or Phone Number] with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions for shipping the item back.
3. Once we receive and inspect the returned item, we will issue a refund or replacement as per your preference.

Refunds

• Refunds will be processed to the original payment method within [insert timeframe, e.g., 7-10 business days] after the return is approved.
• Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Exchanges

We offer exchanges for eligible items. Please contact us to arrange an exchange and ensure availability of the replacement item.

Non-Returnable Items

• Custom or personalized items
• Clearance or sale items
• Items not in their original condition